How can we help you?

Thank you very much for shopping with Aqua Supercenter, the largest online pool supply store. Your satisfaction is our top priority! Our team of pool experts are standing by to serve you.

Step 1: Ask your question

Enter your question below for instant answers. If you need more information or assistance, you can escalate your question to one of our support or sales representatives.

Live Chat - Instant Connection

For an instant contact to one of our agents, with no wait time, we recommend using our live chat feature. This will not install anything on your computer and is a secure window to place your order. Our live chat department has a very knowledgeable staff to assist you. Click below to use our live chat service.

Answers to Popular Questions

We do our best to get back to all customers as rapidly as possible, but after business hours you may also find answers based on popular questions below or by using the "Have a Question" feature in the lower-left corner of every page.

Answers to Popular Questions

Here are some answers to frequently asked questions.

Still have questions or need assistance?

Sales Support
Our sales support team can assist customers with the following needs:

* Ready to place an order
* Have questions before placing an order
* Technical questions regarding a product you have purchased
* Replacement motor help
* Pool parts request

Visit our Sales Support page

Order Status and Changes
Our order support team can assist customers with the following needs:

* Checking order status
* Customers wanting to change an order they have placed
* Questions about an order-related email from Aqua Supercenter

Visit our Existing Order Support page

Order Issues Support
Our order issues support team can assist customers with the following needs:

* Defective or damaged deliveries
* Wrong item received

Visit our Order Issues Support page

Product Returns
Our returns department can assist customers with the following needs:

* Starting a return
* Determining the status of a return being processed
* Status of credit for return

Visit our Returns page

Warranty Support
Our warranties department can assist customers with the following needs:

* Product warranty claims
* Worry-free warranty claims

Visit our Warranty Claims page

Corporate Contact
Our warranties department can assist customers with the following needs:

* Accounts payable
* Marketing and public relations
* Vendor relations

Visit our Corporate Contact page